ServiceNow Stock Drops Amid Anthropic's New AI Tools

ServiceNow Inc. (NYSE:NOW) shares are falling Tuesday as enterprise software stocks slide after Anthropic launched Claude Sheets, Claude Whiteboards and Claude Data, products that may reignite fears of AI pressure on software companies. Here’s what you should know.

• ServiceNow stock is showing notable weakness. Why are NOW shares down?

ServiceNow Stock Falls as Anthropic Expands Claude

Programmers have already changed how they work thanks to Claude Code, and Anthropic now wants other teams to benefit too. The Claude maker said its assistant can now draft sheets, boards and dashboards alongside coworkers. The aim, Anthropic wrote, is to “bring that magic to every team.”

With Claude Sheets, people and the assistant share a spreadsheet, editing formulas on several tabs. Claude Whiteboards gives meeting attendees a digital canvas and lets Claude summarize their conclusions afterward. Narrated short videos, data visuals and dashboards come out of Claude Data, which was called Dashboards before and pulls from tools such as Snowflake and Salesforce. A fourth feature, Claude Meetings, will join calls to jot down notes and arrives soon.

The launch may revive “SaaSpocalypse” worries, a shorthand for fears that AI tools will undercut established software companies and that have weighed on the industry recently.

Partners such as Adobe and Atlassian can now run their apps inside Claude, thanks to upgraded interactive connectors. Sales reps, accountants and HR staff get ready-made skills from new plugins by Salesforce, NetSuite and Workday, with Salesforce and Workday still in beta. Anthropic’s marketplace lists over 9,000 connectors, along with plugins.

Large customers receive administrative tools. Managers pick the products and connectors staff may use and can cap spending. Security teams can inspect activity through records of use, plus a compliance interface that connects to 100-plus tools, such as Splunk and CrowdStrike.

ServiceNow Launches Continuous Control Monitoring

On the same day, ServiceNow rolled out always-on control monitoring driven by AI agents inside its Integrated Risk Management product. Over 100 packaged connections let it watch systems outside ServiceNow, including cloud, container, identity, software and on-site tools.

The agents handle three jobs: they create the checks, explain what the test results mean and take action once a control breaks. The system can also open tickets or fix problems on its own within set policies. ServiceNow’s Vasant Balasubramanian said the aim is “making assurance a live signal across the enterprise.”

NOW Shares Are Slipping

NOW Price Action: ServiceNow shares were down 4.75% at $97.88 at the time of publication on Tuesday, according to Benzinga Pro.

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