Kraken Partners With National Grid To Bring Globally Proven Customer-Service Platform To Over 6M U.S. Energy Customers

• Residential, commercial and industrial energy customers across Massachusetts and New York are set to benefit from Kraken's revolutionary customer engagement and billing platform
• Kraken's industry-leading enterprise cloud solution will support National Grid's efforts to dramatically improve customer experience, boost efficiency, and enable delivery of dynamic energy products and services to its customers
• National Grid becomes the first U.S. integrated utility to implement Kraken, which already serves over 70 million customer accounts globally

Kraken, the groundbreaking operating system transforming global utilities, has partnered with National Grid to supercharge the way it serves its customers.

By unifying customer operations on a single, intelligent platform, Kraken can process over eight billion data points daily, unlocking deeper insight into customer behaviors and energy usage. This will empower employees with tools to anticipate and address evolving customer needs. Ultimately, the partnership strengthens National Grid's ability to design innovative energy solutions and deliver a safe and reliable energy system.